Governance
Policies and procedures
Refunds, complaints and appeals, privacy and the student handbook in one place.
Fees and refunds
How fees are administered and when refunds apply.
Complaints and appeals
How your concerns are heard and resolved fairly.
- Complaints and Appeals Policy (opens in a new tab)
- Complaints Procedure (opens in a new tab)
- Appeals Procedure (opens in a new tab)
Student Handbook
Questions about a policy? Contact our office and we will be glad to help.
COVID-19 safe
We follow NSW Health guidelines so that training at ETC stays COVID-safe for students, staff and visitors.
If you or anyone in your home is experiencing flu-like symptoms (fever, cough, sore throat or shortness of breath), please call us beforehand and do not attend our facilities. If you have been in contact with anyone who has or is suspected to have COVID-19, please stay home. Please wear a face mask in accordance with NSW Health guidelines.
Subject to COVID-19 rules and restrictions, ETC will alter the mode of delivery and assessment to ensure minimal disruption to students. Students will be notified of any changes. For current rules, see NSW Government guidance. Students are welcome to contact our office with any queries or concerns.
Privacy
We collect enquiry details only to respond to you. We do not share them with third parties.
New intakes every month
Turn a caring nature into a secure career
Apply online in about ten minutes, or call us and we will help you choose the right course.
- Monthly intakes
- 120 hours of placement
- RTO 45622
